Privacy Policy

Effective Date: 2026

TouchMe+ respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform for room booking services and expanding transport-related booking services.

1. Information We Collect

• Full name
• Email address
• Phone number
• National Identity Card number, where required
• Booking history and related transaction details
• Accommodation or travel preferences you provide through booking forms

2. Information We Do Not Intentionally Collect

• We do not request access to your camera or microphone unless a future feature clearly requires it.
• We do not request access to your contacts or personal messages.
• We do not intentionally access unrelated personal files on your device.

3. How We Use Your Information

• To create and manage your account
• To process room bookings and future transport-related bookings
• To send confirmations, updates, and support messages
• To communicate booking, service, and account information
• To improve the platform, user experience, and service reliability
• To prevent fraud, abuse, and security issues

4. Third-Party Services

We may use trusted third-party services such as payment gateways, authentication tools, email systems, analytics platforms, accommodation partners, and future transport-related providers. These third parties may process data under their own terms and privacy practices.

5. Sharing of Information

We do not sell your personal data. We may share necessary booking information with accommodation providers, room owners, hotels, transport operators, payment providers, and service partners only to the extent required to deliver the requested service or comply with legal obligations.

6. Data Security

We apply reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online platform can guarantee absolute security.

7. Data Retention

We retain personal data only for as long as reasonably necessary for operational, booking, support, legal, accounting, fraud prevention, and compliance purposes.

8. Your Rights

• You may request access to the personal data we hold about you.
• You may request correction of inaccurate or outdated information.
• You may request deletion of your account or personal data, subject to legal and operational requirements.
• You may opt out of certain communications where applicable.

9. Children’s Privacy

TouchMe+ is not intended for unsupervised use by young children. Where minor guest or passenger details are required, such information should be provided by a responsible parent or guardian where applicable.

10. International or Third-Party Processing

Some tools or service providers we use may process data on systems located outside your local area. By using TouchMe+, you understand that limited data processing may take place through such providers.

11. Legal Compliance

We aim to handle personal information responsibly and in line with applicable Sri Lankan legal and data protection requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes become effective once published on our platform.

13. Contact Us

Email: touchmeplus.a@gmail.com
Phone: +94 77 253 2791
Location: Sri Lanka

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