Terms & Conditions

Effective Date: 2026

These Terms & Conditions ("Terms") govern your access to and use of the TouchMe+ website, mobile application, and related services (the “Platform”). By using our services, you agree to these Terms.

1. About TouchMe+

TouchMe+ is a Sri Lankan technology platform connecting passengers with licensed private bus operators for intercity travel. We do not operate buses. We act solely as a booking intermediary.

2. Eligibility

• You must be at least 18 years old to book independently.
• Passengers under 15 must include a guardian NIC during booking.
• You agree to provide accurate and complete information.

3. Booking & Ticket Rules

• Tickets are valid only for the booked route, date, and time.
• You must present valid identification when boarding.
• Late arrivals may result in denied boarding without refund.
• TouchMe+ reserves the right to cancel fraudulent bookings.

4. Payments

• All payments are processed via secure third-party gateways.
• We do not store your card details.
• All charges are in Sri Lankan Rupees (LKR).
• Cash payments are not accepted unless explicitly stated.

5. Cancellation & Refund Policy

More Than 24 Hours Before Departure

• 100% refund OR free reschedule (subject to availability).

1–24 Hours Before Departure

• 80% refund of ticket fare.

Less Than 1 Hour Before Departure

• 50% refund of ticket fare.

No-Show

• No refund unless valid medical documentation is provided (50%).

Service fees are non-refundable. Refunds are processed within 7 working days. TouchMe+ reserves the right to delay or deny refunds in cases of suspected fraud or policy abuse.

6. Operator Responsibility

Bus operators are solely responsible for vehicle safety, driver conduct, insurance compliance, and passenger safety. TouchMe+ is not liable for operator negligence.

7. Limitation of Liability

TouchMe+ shall not be liable for:

• Travel delays or cancellations caused by operators
• Accidents, injuries, or loss of property
• Missed connections
• Indirect or consequential damages

Our total liability shall not exceed the ticket fare paid.

8. Force Majeure

We are not responsible for delays or cancellations caused by events beyond reasonable control including natural disasters, strikes, fuel shortages, government restrictions, or emergencies.

9. Indemnification

You agree to indemnify and hold harmless TouchMe+, its owners, employees, and affiliates from any claims arising from misuse of the platform.

10. Dispute Resolution

Disputes shall first be resolved via arbitration under Sri Lankan law. Unresolved disputes may be brought before courts in Sri Lanka. Proceedings shall be conducted in English.

11. Modifications

We may update these Terms at any time. Continued use constitutes acceptance.

12. Contact

Email: support@touchmeplus.com
Location: Kattankudy, Sri Lanka

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