Terms & Conditions

Effective Date: 2026

These Terms & Conditions govern your use of TouchMe+, including our website, booking platform, and related services for room booking and expanding transport booking services in Sri Lanka. By accessing or using TouchMe+, you agree to these Terms.

1. About TouchMe+

TouchMe+ is a Sri Lankan technology platform that connects users with accommodation providers, room owners, hotels, and transport operators. At present, room booking services are live, while bus booking services are expanding and may be introduced or updated gradually.

2. Eligibility

• You must provide accurate personal and booking information.
• You must be legally capable of entering into a booking agreement.
• Passengers or guests under 18 may require guardian details where applicable.

3. Booking Services

• Room bookings are currently available through TouchMe+.
• Bus booking services may be introduced, updated, or expanded over time.
• All bookings are subject to availability and confirmation.
• Booking details must be reviewed carefully before payment.

4. Payments

• Payments are processed through secure third-party gateways.
• TouchMe+ does not store full card details.
• All charges are displayed in Sri Lankan Rupees (LKR) unless otherwise stated.
• Additional service fees may apply and will be shown before confirmation.

5. Cancellation & Refund Policy

Cancellation and refund rules may differ depending on whether the booking is for accommodation or future transport services, and may also vary by provider.

• Refund eligibility depends on the cancellation window and the provider’s policy.
• Service fees may be non-refundable unless otherwise stated.
• Refunds, where approved, are usually processed back to the original payment method.
• TouchMe+ reserves the right to review and reject fraudulent or abusive refund claims.

6. Provider Responsibility

Hotels, room owners, property providers, and transport operators are responsible for the services they offer, including availability, condition, safety, service quality, and operational compliance. TouchMe+ acts as a platform and is not the direct provider of accommodation or transport.

7. User Responsibility

• You are responsible for providing accurate booking information.
• You must comply with the provider’s rules, policies, and check-in or boarding requirements.
• You are responsible for arriving on time for check-in, check-out, or travel departure.

8. Limitation of Liability

TouchMe+ shall not be liable for losses, delays, cancellations, damages, injuries, missed connections, room condition disputes, or service failures caused by third-party providers. Our maximum liability, where legally applicable, shall not exceed the amount paid through our platform for the relevant booking.

9. Force Majeure

TouchMe+ is not responsible for delays, cancellations, or failure to provide services due to causes beyond reasonable control, including natural disasters, weather events, strikes, fuel shortages, government actions, emergencies, or technical disruptions.

10. Platform Changes

We may add, remove, suspend, or update any service, including room booking and transport booking features, without prior notice where necessary.

11. Termination or Suspension

We reserve the right to suspend or terminate access to the platform for fraud, misuse, abusive conduct, false information, or violations of these Terms.

12. Dispute Resolution

Any disputes relating to TouchMe+ shall first be addressed through reasonable discussion. If unresolved, disputes may be handled under Sri Lankan law and through appropriate legal or arbitration procedures.

13. Updates to These Terms

We may revise these Terms from time to time. Updated terms become effective once published on our website or platform.

14. Contact Us

Email: touchmeplus.a@gmail.com
Phone: +94 77 253 2791
Location: Sri Lanka

15. Refund Policy

Room booking -Cancellation & Refund Policy:

If the booking is canceled within 3 days from the booking date, a full refund (100%) will be provided. If canceled within 7 days from the booking date, a 50% refund will be provided. No refund will be provided after 7 days from the booking date.

Bus Booking Cancellation & Refund Policy:

If the booking is canceled 48 hours before the departure time, a 75% refund will be provided. If the booking is canceled 24 hours before the departure time, a 25% refund will be provided. No refund will be provided for cancellations made less than 24 hours before departure or after the departure time.

Refunds will be processed through your original payment method/account. The refund will be issued within 3 business days after approval.

Back to Home